Bespoke and bridal warranty

At Laurenti New York, we guarantee the exceptional quality of our pieces. Enjoy a complimentary lifetime warranty on all bespoke and bridal jewelry, covering manufacturing defects such as loose diamonds, prongs, or missing pavé stones.

Please note that normal wear and tear, like scratches or dents, are not included. If you experience issues, contact our concierge team for repair guidance. 

Please kindly note that any work performed on our pieces by anyone outside of Laurenti New York will void this warranty. 

Fine jewelry warranty

At Laurenti New York, we pledge that your jewelry arrives free from any quality defects, as we strive to ensure each piece is delivered in impeccable condition. In the rare instance that your item arrives with a defect, simply reach out to our Concierge team through live chat or email at concierge@laurentinewyork.com for immediate assistance.

Rest assured with our commitment to quality, as Laurenti New York provides a complimentary 3-year limited warranty on all fine jewelry purchases within the US. This warranty encompasses any issues arising from manufacturing defects, such as loose diamonds, prongs, missing pavé stones, broken clasps, or damaged chains. Within the first year of purchase, any manufacturing or quality-related issues will be addressed at no charge.

For damages falling outside the initial year but within 3 years of delivery, Laurenti New York will inspect and repair manufacturing defects or quality-related issues without charge. However, fees may apply for damages deemed as normal wear and tear, determined upon assessment by our Jewelers. After the initial 3-year period, repair services are available at a fee, subject to additional tax and a $15 shipping charge.

Please note that this warranty does not cover damages resulting from regular wear and tear, such as scratches, dents, stretched chains, misshapen bands, or cracked stones. Additionally, resizes, lost, or stolen items are not covered under this warranty.

To address any issues with your Laurenti New York pieces, refer to our contact page for guidance on initiating repairs. Kindly be informed that any unauthorized alterations or repairs performed by entities other than Laurenti New York will void this warranty.

For detailed terms and conditions, kindly access our policies HERE.