Warranty
BESPOKE AND BRIDAL WARRANTY
At Laurenti New York, we guarantee the exceptional quality of our pieces. Enjoy a complimentary lifetime warranty on all bespoke and bridal jewelry, covering manufacturing defects such as loose diamonds, prongs, or missing pavé stones.
Please note that normal wear and tear, like scratches or dents, are not included. If you experience issues, contact our concierge team for repair guidance.
Please kindly note that any work performed on our pieces by anyone outside of Laurenti New York will void this warranty.
FINE JEWELRY WARRANTY
At Laurenti New York, we pledge that your jewelry arrives free from any quality defects, as we strive to ensure each piece is delivered in impeccable condition. In the rare instance that your item arrives with a defect, simply reach out to our Concierge team through live chat or email at concierge@laurentinewyork.com for immediate assistance.
Rest assured with our commitment to quality, as Laurenti New York provides a complimentary 3-year limited warranty on all fine jewelry purchases within the US. This warranty encompasses any issues arising from manufacturing defects, such as loose diamonds, prongs, missing pavé stones, broken clasps, or damaged chains. Within the first year of purchase, any manufacturing or quality-related issues will be addressed at no charge.
For damages falling outside the initial year but within 3 years of delivery, Laurenti New York will inspect and repair manufacturing defects or quality-related issues without charge. However, fees may apply for damages deemed as normal wear and tear, determined upon assessment by our Jewelers. After the initial 3-year period, repair services are available at a fee, subject to additional tax and a $15 shipping charge.
Please note that this warranty does not cover damages resulting from regular wear and tear, such as scratches, dents, stretched chains, misshapen bands, or cracked stones. Additionally, resizes, lost, or stolen items are not covered under this warranty.
To address any issues with your Laurenti New York pieces, refer to our contact page for guidance on initiating repairs. Kindly be informed that any unauthorized alterations or repairs performed by entities other than Laurenti New York will void this warranty.
For detailed terms and conditions, kindly access our policies HERE.
When will I receive my order?
All orders (not including pre-orders and custom pieces) usually take 1-2 business days. Orders shipping to the United States continental can be processed with the option of complimentary Overnight Delivery or 1 - 2 day delivery. For more details please check out our delivery and shipping page here.
*Orders shipping to Alaska and Hawaii are delivered within 3 business days of receiving your shipping confirmation email.
*Please note: fine jewelry pieces are made to order, and our team of craftsmen need time to handcraft it for you. The timeline can range from 1 week to 5 weeks for completion depending on the design ordered. If you need it by a specific date please reach out to us with your desired delivery date and we will confirm if its doable.
Will my jewelry be insured?
Laurenti New York orders always come with fully insured shipping and require signature upon delivery! Please know due to the value of the product this is not something we can waive.If you’re unable to sign for your package, you can request a hold through the FedEx website to pick up your package at a local FedEx office. Kindly note that vacation holds are not available.
There will be three delivery attempts before the package is automatically held at a local FedEx Center, or returned to Laurenti New York.
Packages will be held for 2 business days at a FedEx location. If the package is not retrieved within this timeframe it will be returned to Laurenti New York.
The purchaser is responsible for any fees associated with the return of a package to Laurenti New York after failed delivery attempts.
Does Laurenti New York ship internationally ?
Yes! For International orders, please inquire via email at concierge@laurentinewyork.com.
Can I include a personalized gift message with my purchase?
Yes, reach out to us at concierge@laurentinewyork.com, and we will craft beautiful hand-written message from you.
Do I need to sign for my package?
All orders totaling under $1,000 will not require a signature upon delivery.
Personalized pieces and orders of $1,000 or more will require signature upon delivery. If you need to reroute the package, please send the new address and your order # to concierge@laurentinewyork.com
Can you help me with a custom jewelry design?
Yes, if you would like to talk to us about any initial ideas for a custom design or have any questions regarding the process, please contact us at concierge@laurentinewyork.com or give us a ring at+1 (646) 330-3383. A team member from client services will be your personal point of contact here at Laurenti, guiding you throughout the process.
How does the custom design process work?
We begin with a conversation to discuss your design ideas and answer any questions that you may have. We will then send over some suggestions. Once you decide your final design, we provide a sketch along with pricing. Once design and pricing are confirmed we send over a link to place the order in full. Shortly after the order is placed, we can also send a CAD (3D computer-aided design) image for your approval if needed. Custom designs still come with free returns for a full refund within 30 days if you are not 100% satisfied with the design.
Can you set my stone in a custom piece?
Yes, to begin your custom design process please reach out to us at concierge@laurentinewyork.com.
Do you issue certificates of authenticity for your creations?
All of our jewelry come to you with a certificate of authenticity card. This certificate is important moving forward as it will also be of use when accessing particular services available.
How do I receive my certificate?
Following your purchase, a member of our team will connect with you to inquire if you wish to include photos and either your personal story or a message from the giver. This content will be woven into the Digital Card, creating a personal connection to your jewelry piece and enriching its emotional significance. Capturing the personal story is optional. To learn more click HERE.