Contact Us

Welcome to Laurenti New York

Our Client Service Team is available to assist you with size and fit advice, delivery, exchange and return queries, placing your order and aftercare assistance. 

You may contact us below or email us at concierge@laurentinewyork.com

LIVE CHAT

7 days a week
8 AM – 11 PM ET

TEXT US

7 days a week
8 AM – 11 PM ET
(646) 330 - 3383

CALL US

7 days a week
8 AM – 11 PM ET
(646) 330 - 3383

 

Please complete the form below and then press the submit button. Your query will be sent directly to our concierge team.

For inquiries regarding a custom design, please click here to start your journey! 

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Frequently asked questions

*Please note: fine jewelry pieces are made to order, and our team of craftsmen need time to handcraft it for you. The timeline can range from 1 week to 5 weeks for completion depending on the design ordered. If you need it by a specific date please reach out to us with your desired delivery date and we will confirm if its doable. 

For more details please check out our delivery and shipping page here.

All order are packed and shipped from our office in New York.

All of our items are 100% insured through FedEx.

Yes! For International orders, please inquire via email at concierge@laurentinewyork.com. 

Yes, reach out to us at concierge@laurentinewyork.com, and we will craft beautiful hand-written message from you.

All orders totaling under $1,000 will not require a signature upon delivery.

Personalized pieces and orders of $1,000 or more will require signature upon delivery. If you need to reroute the package, please send the new address and your order # to concierge@laurentinewyork.com

Yes, if you would like to talk to us about any initial ideas for a custom design or have any questions regarding the process, please contact us at concierge@laurentinewyork.com or give us a ring at+1 (646) 330-3383. A team member from client services will be your personal point of contact here at Laurenti, guiding you throughout the process.

We begin with a conversation to discuss your design ideas and answer any questions that you may have.  We will then send over some suggestions. Once you decide your final design, we provide a sketch along with pricing. Once design and pricing are confirmed we send over a link to place the order in full. Shortly after the order is placed, we can also send a CAD (3D computer-aided design) image for your approval if needed. Custom designs still come with free returns for a full refund within 30 days if you are not 100% satisfied with the design. 

Yes, to begin your custom design process please reach out to us at concierge@laurentinewyork.com.

All of our gold jewelry come to you with a physical and digital certificate of authenticity. The digital certificate comes in the form of a NFT. This certificate is important moving forward as it will also be of use when accessing particular services available.

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