RETAIL SERVICES

A CURATED EXPERIENCE

Personalized service. Always complimentary. 

As a jewelry and fashion brand that values trust, transparency and authenticity, we take pride in providing a range of services that caters to the needs of every client. Our brand is committed to providing exceptional customer service, and we strive to prioritize customer experience above all else.

Laurenti New York has an ongoing commitment to provide clients outstanding complimentary service. We are delighted to offer: 

  • Gifting concierge 
  • Virtual visits 
  • Host a private event 
  • Expedited shipping 
  • Complimentary personal styling 
  • Hand Delivery in New York City 

 

GIFTING CONCIERGE   Bring us your list for your special someone and we will hand-select presents, wrap and ship them for you.
VIRTUAL VISITS  Speak with our team to explore products from home with remote styling sessions.
HOST A PRIVATE FITTING OR EVENT Book a personal styling appointment for you and your friends at home or another location. 
EXPEDITED SHIPPING Need an item right away? Call or email us to find an item and we will deliver express or overnight so it arrives on time. 
COMPLIMENTARY PERSONAL STYLING  Looking for the perfect fit? We offer personal styling for a curated look with a new collection. We can help you update your wardrobe, dress for an event, or accessorize with jewelry. A curated elegant, sophisticated and graceful look to serve you for a lifetime. There is no obligation to buy or minimum spend.
HAND DELIVERY IN NYC  Our hand delivery service is aimed at providing a seamless and hassle-free shopping experience to our clients. Whether you're in the heart of Manhattan, Brooklyn, or Queens, we offer complimentary hand delivery. The service is available seven days a week, allowing customers to receive their package at their preferred time and location. 

 

For all other servicing questions, please contact us below or email us at concierge@laurentinewyork.com

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Frequently asked questions

*Please note: fine jewelry pieces are made to order, and our team of craftsmen need time to handcraft it for you. The timeline can range from 1 week to 5 weeks for completion depending on the design ordered. If you need it by a specific date please reach out to us with your desired delivery date and we will confirm if its doable. 

For more details please check out our delivery and shipping page here.

All order are packed and shipped from our office in New York.

All of our items are 100% insured through FedEx.

Yes! For International orders, please inquire via email at concierge@laurentinewyork.com. 

Yes, reach out to us at concierge@laurentinewyork.com, and we will craft beautiful hand-written message from you.

All orders totaling under $1,000 will not require a signature upon delivery.

Personalized pieces and orders of $1,000 or more will require signature upon delivery. If you need to reroute the package, please send the new address and your order # to concierge@laurentinewyork.com

Yes, if you would like to talk to us about any initial ideas for a custom design or have any questions regarding the process, please contact us at concierge@laurentinewyork.com or give us a ring at+1 (646) 330-3383. A team member from client services will be your personal point of contact here at Laurenti, guiding you throughout the process.

We begin with a conversation to discuss your design ideas and answer any questions that you may have.  We will then send over some suggestions. Once you decide your final design, we provide a sketch along with pricing. Once design and pricing are confirmed we send over a link to place the order in full. Shortly after the order is placed, we can also send a CAD (3D computer-aided design) image for your approval if needed. Custom designs still come with free returns for a full refund within 30 days if you are not 100% satisfied with the design. 

Yes, to begin your custom design process please reach out to us at concierge@laurentinewyork.com.

All of our gold jewelry come to you with a physical and digital certificate of authenticity. The digital certificate comes in the form of a NFT. This certificate is important moving forward as it will also be of use when accessing particular services available.

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