You can use the link below to update your account data if it is not accurate.
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information
You can submit a request to let us know that you do not agree for your personal information to be collected or sold.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
Frequently asked questions
When will I receive my order?
All orders (not including pre-orders and custom pieces) usually take 1-2 business days. Orders shipping to the United States continental can be processed with the option of complimentary Overnight Delivery or 1 - 2 day delivery. For more details please check out our delivery and shipping page here.
*Orders shipping to Alaska and Hawaii are delivered within 3 business days of receiving your shipping confirmation email.
*Please note: fine jewelry pieces are made to order, and our team of craftsmen need time to handcraft it for you. The timeline can range from 1 week to 5 weeks for completion depending on the design ordered. If you need it by a specific date please reach out to us with your desired delivery date and we will confirm if its doable.
Will my jewelry be insured?
All of our items are 100% insured through FedEx.
Does Laurenti New York ship internationally ?
Yes! For International orders, please inquire via email at firstname.lastname@example.org.
Can I include a personalized gift message with my purchase?
Yes, reach out to us at email@example.com, and we will craft beautiful hand-written message from you.
Do I need to sign for my package?
All orders totaling under $1,000 will not require a signature upon delivery.
Personalized pieces and orders of $1,000 or more will require signature upon delivery. If you need to reroute the package, please send the new address and your order # to firstname.lastname@example.org
Can you help me with a custom jewelry design?
Yes, if you would like to talk to us about any initial ideas for a custom design or have any questions regarding the process, please contact us at email@example.com or give us a ring at+1 (646) 330-3383. A team member from client services will be your personal point of contact here at Laurenti, guiding you throughout the process.
How does the custom design process work?
We begin with a conversation to discuss your design ideas and answer any questions that you may have. We will then send over some suggestions. Once you decide your final design, we provide a sketch along with pricing. Once design and pricing are confirmed we send over a link to place the order in full. Shortly after the order is placed, we can also send a CAD (3D computer-aided design) image for your approval if needed. Custom designs still come with free returns for a full refund within 30 days if you are not 100% satisfied with the design.
Can you set my stone in a custom piece?
Yes, to begin your custom design process please reach out to us at firstname.lastname@example.org.
Do you issue certificates of authenticity for your creations?
All of our gold jewelry come to you with a physical and digital certificate of authenticity. The digital certificate comes in the form of a NFT. This certificate is important moving forward as it will also be of use when accessing particular services available.
How do I receive my certificate?
Once your order is placed, you will receive a physical and digital certificate of authenticity. Someone from our team will be in touch to guide you through the process to request your public wallet ID. You will receive the digital certificate in your digital wallet.