APPI Compliance
The app used for assuring the GDPR/LGPD/CCPA-CPRA/VCDPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information to Third Party
You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
When will I receive my order?
All orders (not including pre-orders and custom pieces) usually take 1-2 business days. Orders shipping to the United States continental can be processed with the option of complimentary Overnight Delivery or 1 - 2 day delivery. For more details please check out our delivery and shipping page here.
*Orders shipping to Alaska and Hawaii are delivered within 3 business days of receiving your shipping confirmation email.
*Please note: fine jewelry pieces are made to order, and our team of craftsmen need time to handcraft it for you. The timeline can range from 1 week to 5 weeks for completion depending on the design ordered. If you need it by a specific date please reach out to us with your desired delivery date and we will confirm if its doable.
Will my jewelry be insured?
Laurenti New York orders always come with fully insured shipping and require signature upon delivery! Please know due to the value of the product this is not something we can waive.If you’re unable to sign for your package, you can request a hold through the FedEx website to pick up your package at a local FedEx office. Kindly note that vacation holds are not available.
There will be three delivery attempts before the package is automatically held at a local FedEx Center, or returned to Laurenti New York.
Packages will be held for 2 business days at a FedEx location. If the package is not retrieved within this timeframe it will be returned to Laurenti New York.
The purchaser is responsible for any fees associated with the return of a package to Laurenti New York after failed delivery attempts.
Does Laurenti New York ship internationally ?
Yes! For International orders, please inquire via email at concierge@laurentinewyork.com.
Can I include a personalized gift message with my purchase?
Yes, reach out to us at concierge@laurentinewyork.com, and we will craft beautiful hand-written message from you.
Do I need to sign for my package?
All orders totaling under $1,000 will not require a signature upon delivery.
Personalized pieces and orders of $1,000 or more will require signature upon delivery. If you need to reroute the package, please send the new address and your order # to concierge@laurentinewyork.com
Can you help me with a custom jewelry design?
Yes, if you would like to talk to us about any initial ideas for a custom design or have any questions regarding the process, please contact us at concierge@laurentinewyork.com or give us a ring at+1 (646) 330-3383. A team member from client services will be your personal point of contact here at Laurenti, guiding you throughout the process.
How does the custom design process work?
We begin with a conversation to discuss your design ideas and answer any questions that you may have. We will then send over some suggestions. Once you decide your final design, we provide a sketch along with pricing. Once design and pricing are confirmed we send over a link to place the order in full. Shortly after the order is placed, we can also send a CAD (3D computer-aided design) image for your approval if needed. Custom designs still come with free returns for a full refund within 30 days if you are not 100% satisfied with the design.
Can you set my stone in a custom piece?
Yes, to begin your custom design process please reach out to us at concierge@laurentinewyork.com.
Do you issue certificates of authenticity for your creations?
All of our jewelry come to you with a certificate of authenticity card. This certificate is important moving forward as it will also be of use when accessing particular services available.
How do I receive my certificate?
Following your purchase, a member of our team will connect with you to inquire if you wish to include photos and either your personal story or a message from the giver. This content will be woven into the Digital Card, creating a personal connection to your jewelry piece and enriching its emotional significance. Capturing the personal story is optional. To learn more click HERE.