Privacy

Information we collect

When you make an enquiry, request an appointment or join House Notes, we collect the information you choose to provide. This may include your name, contact details, location, preferences, project information, appointment dates and the Laurenti piece that interests you.

We may also collect limited technical and attribution information, such as your browser, device, referring page, landing page and campaign parameters. We do not collect payment-card information on this website because public online purchasing is not offered.

How we use information

Laurenti uses personal information to:

Respond personally to enquiries and arrange private appointments.
Develop, present and care for jewellery requested by a client.
Send House Notes when you have asked to receive them.
Understand website performance and improve the client experience.
Protect the website, prevent abuse and meet legal obligations.

Service providers and retention

We may share information with carefully selected service providers that support website hosting, secure data storage, email delivery, analytics and professional advice. They may process information only for the services they provide to Laurenti. We do not sell personal information.

We retain enquiry and client information only as long as reasonably necessary for the relationship, the purpose for which it was collected and applicable legal or record-keeping requirements.

Your choices

You may ask to access, correct or delete personal information held by Laurenti, or withdraw from House Notes at any time. Additional rights may apply depending on where you live. Submit a request through the Contact page and include enough detail for us to identify and respond to it securely.

Reasonable security measures are used to protect information, but no online system can be guaranteed completely secure. This policy may be updated as the website and our practices evolve.